Network Operations Center (NOC) Operator - Contractor
Manager, Network Operations Center
Two to four years experience as a customer focused systems administrator in a large web hosting or enterprise environment
Team Summary
Every day, Technology Operations team members deliver digital technologies and infrastructure that sustain large-scale growth and innovation for Gannett companies and USA TODAY. We manage a web operation that delivers more than a billion page views to more than fifty million unique visitors each month, from two data centers and thousands of physical and virtual servers. With customers like USA TODAY, the top-ranked newspaper in the U.S. for web traffic (among other things) and a trailblazer for emerging web, mobile and tablet technologies, our culture is fast-paced and purposeful, enterprising and upbeat.
Position Summary
You'll be part of a team that is responsible for 24x7x365 maintenance and monitoring of GMTI hosted applications and systems. This is an excellent position for those who have a passion for technology and want to learn new things. Team members monitor and maintain numerous complex multi-tiered environments that deliver content to desktop, mobile and tablet platforms. Each day presents new challenges as you learn new technologies, perform routine tasks and troubleshoot issues.
Technologies and Disciplines
Active Directory, Akamai, Apache, Cisco, Cloud Computing, Cold Fusion, DNS, IIS, Keynote, LAMP, Linux, Load Balancing, MS Windows, .Net, Open-Source, Replication, Veritas Netbackup, SNMP, Solr, SVN, VMware
Activities
Monitor, Troubleshoot, Analyze, Fix, Document, Investigate, Escalate, Prioritize, Report, Maintain, Support, Verify
Responsibilities
• Maintenance and monitoring for large multi-tenant web hosting operation
• Interact with customers for inbound calls and emails during assigned shift
• Evaluate, Prioritize, and Address events that are detected by monitoring systems
• Event management from initial detection through problem resolution
• Escalate issues and communicate details succinctly
Minimum Qualifications
• BS in CS/IT/EE. In lieu of degree, 4 years relevant work experience
• One year of help desk or technical support experience
• Two years experience as UNIX or Windows Server 2003/2008 Admin experience
• Aptitude to learn fast, retain and apply knowledge in a complex fast-paced environment
• Strong in Microsoft technologies
• Excellent troubleshooting skills
• Excellent written/oral communication skills
Preferred Qualifications
• Strong in Linux and open-source technologies
• Experience working in large scale web hosting or enterprise environment
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
